Silver Managed IT Services

We provide a varying level of Pain Free Managed IT Services based on the network environment, age of equipment and finally our customers budget..

Silver Managed IT Services Plan Features and Benefits

Our Silver Managed IT Services Plan offers the ultimate in peace of mind and technology management. With our Silver Managed IT Services Plan, you can totally focus your efforts on activities that drive sales and revenue, all while knowing that your technology requirements are being managed effectively and with the scope of your IT budget.

• Our commitment
• Initial Site Survey (27-Point Network Audit)
• Network Monitoring
• Quarterly On-Site Consultation
• Monthly On-Site Network Audit and Tune Up
• Spam Filtering – Upto 10 Users
• Emergency Response to Technical Problems
• Remote Support & Diagnosis
• Virus Definition and Security Patch Updates
• Creation of Acceptable Use Policy
• Monthly Reporting
• Virtual System Administrator
• Unlimited Software Upgrades
• Spyware Monitoring and Removal
• Unlimited User Management
• Silver Pricing

Our Silver Managed IT Services Commitment

Pain Free Silver Managed IT Services from iTenol offers innovative and essential functions and products for each level of business. Working with or as your IT Department, iTenol focuses on putting you back in control and ensuring technology works for you rather than you working to keep up with technology.[divider_top]

Initial Site Survey (27-Point Network Audit)

A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

• Network security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

 

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Network Monitoring:

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring

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Quarterly On-Site Consultation:

Every three months we will come on-site to perform an extensive analysis of your network trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.[divider_top]
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Emergency Response to Technical Problems

• Guaranteed 2-Hour

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Remote Support & Diagnosis:

• 1st 10 minutes included per device per month
• $10 per 15-Minute Increments

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Virus Definition and Security Patch Updates

• Automatic virus definition updates
• Automatic desktop patch and bug fix updates
• Automatic server patch and bug fix updates

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Creation of Acceptable Use Policy

• We will develop and provide an Acceptable Use Policy document which will help police and protect your data and network environment

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Monthly Reporting

• Monthly Executive Summary Report
• Daily System Status E-mail Update

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Silver Pricing

• Silver Plan is a Fixed Fee / Device / Month Pain Free IT Plan. Call Today to Learn more
• Preferred Client Discount of 20% on standard support rates for:
  • Special projects
  • New additions
  • Network Upgrades
  • and out of plan services

Our Commitment To You

Pain Free Silver Managed IT Services from iTenol offers innovative and essential functions and products for each level of business. Working with or as your IT Department, iTenol focuses on putting you back in control and ensuring technology works for you rather than you working to keep up with technology.

Get Started – Try Us without Risk

iTenol tailors technology solutions with your budget and your needs in mind. Contact us for a FREE initial consultation to learn if our Silver Managed IT Services Plan is best for you.