The core of iTenol’s daily activity is monitoring, maintaining and managing our clients computer, servers and network. For our other clients that have not yet realized the benefit of managed IT services, we still offer and provide Break Fix services.
Our Break Fix services involve logging a detailed trouble ticket via our web based helpdesk, followed by dispatching a qualified, trained and courteous technician to an end user’s location to investigate and solve the problem’s. iTenol will do exactly that about 80,000 times during the course of this year on behalf of our clients.
We have earned the trust of our Break Fix clients and partners because we execute on the basic principles on which iTenol was founded: competent and courteous technicians arriving onsite, when expected, and completing the repair to the customer’s satisfaction, all while keeping direct channels of open communications between the client and our helpdesk.
Since each clients needs are unique, we have varying service level needs, we’ve structured our delivery organization to maximize response and resolution times, while also optimizing technician productivity. iTenol offers the following specific Break Fix Service models to better serve our customers’ needs:
Enterprise Level Break Fix Services: Designed for corporate, retail and campus-based onsite break fix services, our enterprise technicians will be dispatched to your location to repair desktop, laptop/netbook, printer, server, network device, or any other piece of supported hardware. Our enterprise technicians support customers that demand and expect high availability (24×7) services and onsite responses on a same-day basis.
Small – Medium Business Level Break Fix Services: Typically for in-home and small office/home office (SOHO) onsite service, our SMB technicians are dispatched to homes and offices to repair desktops, laptops/netbooks, printers, wireless access devices, and flat panel LCD TVs. Our SMB technicians support customers who require onsite break fix services between Monday through Friday, and offer onsite responses on a next-business-day basis.
Whether you’re looking for a local, regional or nationwide break fix service provider, we got you covered.